Return and exchange policy at Arbenia .. Your satisfaction is our goal Golden guarantee: enjoy the golden guarantee. Submit a return request for the perfume within 72 hours of receipt, excluding promotional offers and gifts (the refund process for the customer takes from one to 14 business days). Q: Is return available from outside the Kingdom? We apologize, dear customer, for the return because we do not have points to receive the product outside the Kingdom at Arbenia. Your satisfaction is our goal. We strive to provide a comfortable and satisfying shopping experience for our customers, and we ensure that the return and exchange policy complies with quality and reliability standards. Please note that additional conditions may apply to certain product exchange or return cases, and customers should contact the customer service team for more details and procedural instructions.